The high-tech automaker, Tesla gave drivers a taste of the future today with a technology that allows them to do away with the cumbersome and clumsy clutches of actual car keys in favor of the contemporary simplicity and ease of a phone app to unlock their wings doors.
According to the BBC, Tesla owners from Florida to South Korea learned their lesson the hard way when their phone app was unable to unlock their vehicles due to a server failure. At least a few of these clients couldn’t get access to their key cards and reported being completely locked out of their cars.
Tesla CEO Elon Musk took to Twitter to apologize for the outage, following a user’s report of a faulty application. “The business may have mistakenly increased the verbosity of network traffic,” he said.
Musk tweeted “Should be coming back online now. Looks like we may have accidentally increased the verbosity of network traffic. Apologies, we will take measures to ensure this doesn’t happen again.”
According to reports, nothing less than 480 users reported a problem with the Tesla app on the outage tracking site Down Detector, even though it’s unclear how many of those clients were using the app to access their vehicles. The event occurred just over a month after another driver described his Tesla bricking itself amid a six-lane highway in a scary story.
Even though Tesla drivers can also enter their vehicles using a key card, some authorities and users believe that customers are being shut out as a result of Tesla’s push for users to utilize its app and other technology.
Major software flaws have become a common occurrence in Tesla and other increasingly tech-infused automobiles, and they may signal a bigger trend toward an industry that is more connected and embraces over-the-air modifications.
After a software failure that caused its cruise control system to activate and speed up abruptly, Tesla was compelled to recall 249,855 Model 3 sedans and Model Y compact crossover vehicles, as well as 35,665 imported Model 3 cars in China earlier this year.
A Depth investigation was conducted to look into software-related flaws of the automobiles which resulted in a couple of crashes of the Tesla Autopilot driving assistance technology in August. In addition, police are looking into a crash report that, if confirmed, maybe the first serious Tesla crash linked to the company’s Full Self-Driving Feature.
The lock-out incident adds to a long list of problems and dependability issues that Tesla owners have had to deal with. In a recent survey, Tesla was ranked 27th out of 28 in Consumer Reports’, as a result of Tesla owners reporting 250 faults per 100 vehicles in the first 90 days of ownership.