Today, Apple has a significant announcement for the repair business. Customers will be able to do their repairs on their devices with the new “Self Service Repair” program, which includes standard repairs like battery replacements, iPhone screen replacements, and more.
Customers will have access to Apple’s genuine parts and tools to conduct repairs through the new Self Service Repair program.
Self Service Repair will be available first for the iPhone 12 and iPhone 13, followed by M1 Macs in the future, according to Apple. The initiative will begin in early 2022 in the United States, with additional countries following throughout the year.
The Big Tech company today unveiled Self Service Repair, which will provide Apple with authentic parts and tools to consumers who are comfortable performing their repairs. Self Service Repair will be available in the US early next year for the iPhone 12 and iPhone 13 lineups, and will soon be followed by Mac computers with M1 chips. It will also be available in other countries throughout 2022. Customers become part of a network of over 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these components, tools, and manuals.
Customers will be able to get genuine Apple parts and tools for the most regularly repaired modules, such as the iPhone display, battery, and camera, in the first phase of the program, according to the company. “Additional repairs will be offered later next year,” the business said.
Apple COO Jeff Williams said in a statement that the new initiative will give customers “even more choice” when it comes to getting their devices serviced.
“Gaining more access to Apple authentic components gives our clients even more options when it comes to repairs.” The company has nearly increased the number of service centers with access to Apple authentic parts, tools, and training in the last three years, and now we’re giving people the option to make their repairs.”
This is a significant move from Apple, which has hitherto rejected at-home or even third-party repairs. Customers will be able to buy genuine Apple components, get access to documentation, and make repairs themselves through this program. We’re still waiting for more information on pricing and criteria.
The announcement also comes at a time when Apple is under increasing scrutiny as a result of the Right to Repair movement. The Federal Trade Commission (FTC) recently established a new policy to increase criminal enforcement against repair restrictions.